COST & PLANNING
What should an AI receptionist cost your repair shop?
Compare the complete setup—minutes, messaging, booking, and support—rather than choosing from a headline price alone.
A useful pricing conversation starts with the job you want the receptionist to do. Covering overflow questions is different from a setup that books appointments, shares approved pricing, and connects to your shop’s existing systems. Ask for a quote around the workflow, then check what is included.
Start with your actual call workload
Count the calls you want covered and estimate how long those conversations tend to run. Separate new-service inquiries, appointment questions, existing-customer support, and calls that should go straight to a person. You do not need a perfect forecast; you need a realistic starting point.
Decide whether the receptionist will handle every call or only overflow and after-hours traffic. The same shop can have very different usage under those two approaches. Ask how included minutes, additional usage, numbers, and optional messaging are priced.
Ask which actions are included
Taking an appointment request is not the same as checking live availability and booking a slot. A general text response is not the same as a scheduled reminder or a vehicle-ready workflow. Ask the provider to show the exact action your team expects and explain any configuration or integration it needs.
VoxPilot offers custom shop pricing starting around $20 per month. The final setup depends on your requirements. Treat that starting point as an invitation to discuss the work—not a promise that every workflow is included at the entry level.
- Which call types and actions are included?
- How are extra minutes and messages handled?
- What does configuration or integration require?
- Who helps adjust the workflow after launch?
Evaluate a trial using useful outcomes
Agree on a small scorecard before testing: complete service requests, accurate appointment status, appropriate handoffs, and fewer calls that need staff to recollect basic information. Also record the time your team spends reviewing and correcting the system.
Avoid treating every answered call as a booked job or guaranteed revenue. The practical question is whether the receptionist improves your service desk’s work at an overall cost the shop understands. Review the scope and current terms with the provider before committing.